Uhm.1. Patience and fortitude with OCLC and ExplorerI think I may have failed, on a few of these. I certainly didn't attain more than a C average on them.
2. How not to swear, grind my teeth, or lash out at co-workers because of my stupid computer
3. Why I should sit with my back against the back of the chair
4. Chumbawumba and Frankie Goes to Hollywood (and Prince??), among others, turned up loud, really do drown out annoying coworkers who insist on talking when I'm trying to parse OCLC code
Some things just don't sink in.